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Shipping & Returns

Shipping

Dispatch Time: Orders are dispatched within 7-10 business days from the date of order placement. Customized pieces may require additional time.

Delivery Time: Typically, delivery takes 3-4 business days, depending on your location.

Insurance: All shipments are fully insured to ensure a worry-free shopping experience.

Hassle-Free 4-Day Returns

At gg petit, we are committed to ensuring your satisfaction with every purchase. We now offer a hassle-free 4-day return policy for all orders, no questions asked.

Eligibility Criteria:

  • Return Window: Initiate your return within 4 days of receiving your order.
  • Product Condition: Items must be unused, unworn, and returned in their original packaging, including all tags and certificates.
  • Return Method: Returns will be picked up by our logistics partner; self-shipping is not permitted.

Return Process:

  1. Via Customer Account:
    Log in using the email or mobile number associated with your order. Navigate to your order history and select the item(s) you wish to return. Follow the prompts to initiate the return request.
  2. Via Email or WhatsApp:
    Email us at ggpetit@gulmohourgarden.com or WhatsApp us at +91-99309 78568. Provide your Order ID, reason for return, and any relevant details.

Return Charges:

  • A ₹200 return processing fee will be deducted from your refund amount. This fee covers logistics and restocking costs.

Refund Details:

  • Prepaid Orders: Refunds will be processed to the original payment method within 7 business days after we receive and inspect the returned item.
  • Cash on Delivery (COD) Orders: Refunds will be processed via bank transfer. Please provide your bank account details when initiating the return. The refund will be processed within 7 business days post-inspection.

Important Notes:

  • Returns will only be accepted if the product passes our quality inspection.
  • Items showing signs of wear, damage, or missing packaging will not be eligible for a refund.
  • Customized or personalized items are non-returnable.

Cancellations

  • Before Dispatch: Orders can be canceled before dispatch. Once shipped, cancellations are not possible.
  • Customized Orders: Customized jewelry orders are final and cannot be canceled.

FAQs

  • Can I return my order if I change my mind?
    Yes, we now offer a hassle-free 4-day return policy for all orders, no questions asked.
  • How do I report a defect or wrong item?
    Please reach out to us within 4 days of receiving your order with clear photos of the issue. We will review your request and assist you promptly.
  • How do I cancel my order?
    If your order has not yet been dispatched, you may request a cancellation by contacting us as soon as possible. Customized orders cannot be canceled once placed.
  • How should I care for my jewelry?
    To maintain the shine of your gg petit jewelry:
    • Store it in a dry place.
    • Avoid contact with water, perfumes, and harsh chemicals.
    • Clean it gently with a soft cloth.

For any further questions, feel free to contact us. We are happy to help!